The Clayton Hotel Manchester

Home > Case Studies > The Clayton Hotel, Manchester


With a focus on major growth in Manchester, The Dalata Hotel Group invested within the city. Along with a new, city centre hotel build Dalata, the largest hotel operator in Ireland, pledged funds to refurbish its other Manchester hotel – The Clayton Hotel, Manchester Airport. With previous experience of working with The Dalata Hotel Group, CIC were awarded the £2.5 million refurbishment project, providing a full end-to-end service, the project was the largest in CIC’s 20-year history.


Location: The Clayton Hotel, Manchester

Timescale: 23 weeks

Value: £2.5 million



  • Provide a full end-to-end project management service
  • Manage many different contractors throughout each phase
  • Manage the entire health and safety requirements
  • Keep disruption to a minimum while working


  • As CIC’s strict phased refurbishment ran to schedule the hotel were able to pre-sell rooms
  • The efficiency of CIC’s program meant the hotel refurbishment was completed ahead of schedule, just as the country was put into lockdown
  • By continually analysing the project throughout each phase, CIC were able to offer The Dalata Hotel Group savings, bringing the actual budget 2.5% below the original forecast


Throughout the 23-week refurbishment on the 4-star hotel, CIC’s expertise in managing numerous contractors came to the fore. Responsible for the entire project and each of the sub-contractors, the team oversaw the renovation and refitting of 118 bedrooms and bathrooms, three crew lounges, all associated corridors, all meeting and event areas, the installation of all case goods, air conditioning units, and the replacement of all soft furnishings. With up to 40 contractors on site at any one time, CIC dealt with the added complexity of managing the refurbishment within a live site, with the overall aim of keeping any disruption to an absolute minimum. Creating a phased plan of action, running to a strict weekly schedule, CIC were able to efficiently section off floors as the refurbishment work was carried out. As soon as the floors were completed within one phase, they were handed back to the hotel to use, while CIC moved onto the next phase. Significantly, the final phase was handed over three days ahead of schedule.


A large scale, ‘live’ renovation site requires stringent measures to mitigate any health and safety issues. Managing all health and safety regulations and conferring with hotel management throughout, CIC installed a push pad system to manage the flow of contractors entering the site at any one-time. Areas under construction were sectioned off and CIC created clear signage to enable guests and employees to enter the hotel safely.